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Bio Life Technologies Warranty Policy (COCO Bidets)

COCO XR, 9500R, 6035 Models Three-Year Limited Warranty
COCO 9500X, 6235 has a Full One Year Warranty


Residential Warranties for COCO Toilet Seat Products
COCO 9500, 6035 Models Three-Year Limited Warranty

  • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
  • 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
  • 50% Coverage of all parts and labor for the entire product for the third year from original date of purchase

Exclusions and Limitations
1. Bio Life Technologies warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER
2. Bio Life Technologies’ obligations under this warranty are limited to repairs or replacement, at Bio Life Technologies’ discretion, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. Bio Life Technologies reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Bio Life Technologies will not charge for labor or parts in connection with warranty repairs for the first full year from date of purchase.
3. Bio Life Technologies is not responsible for the cost of removal, return (shipping) and/or reinstallation of products. This warranty does NOT apply to:

  1. Damage or loss which occurs during shipment.
  2. Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product
  3. Damage or loss sustained in a natural calamity such as an earthquake, fire, flood, electrical storm, etc.
  4. Damage or loss resulting from sediments or foreign matter contained in a water system.
  5. Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous environment.
  6. Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by chlorine or chlorine related products.
  7. Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other occurrences which are not the fault of Bio Life Technologies.

4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BIO LIFE TECHNOLOGIES. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BIO LIFE TECHNOLOGIES  SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
How to Obtain Service
To obtain repair service under this warranty, you must contact an authorized BIO LIFE TECHNOLOGIES Service Center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest BIO LIFE TECHNOLOGIES authorized service center along with your RMA number and proof of purchase or write to Bio Life Technologies LLC, 103 N Grand, Enid , OK 73701.
To obtain your RMA number and locate the Bio Life Technologies Service Center location nearest you, call 1-888-261-2077.